/* support.css — Support tickets & bug reporting */
.sup-load { padding:40px; text-align:center; color:var(--ink-soft,#616E7C); }
.sup-wrap { max-width:940px; }
.sup-detail { max-width:820px; }

.sup-tabs { display:flex; gap:6px; margin-bottom:14px; }
.sup-tab { border:none; background:none; font:inherit; font-weight:700; font-size:13.5px; color:var(--ink-soft,#616E7C); padding:7px 14px; border-radius:9px; cursor:pointer; display:flex; align-items:center; gap:6px; }
.sup-tab:hover { background:var(--surface-soft,#F1F5F9); }
.sup-tab.on { background:var(--accent,#4F46E5); color:#fff; }
.sup-dot { background:#EF4444; color:#fff; font-size:11px; font-weight:800; border-radius:999px; padding:0 6px; min-width:16px; text-align:center; }

.sup-head { display:flex; align-items:flex-start; justify-content:space-between; gap:16px; margin-bottom:16px; }
.sup-head-actions { display:flex; gap:8px; align-items:center; flex-shrink:0; }
.sup-helplink { text-decoration:none; display:inline-flex; align-items:center; gap:6px; }
.sup-h1 { font-size:21px; font-weight:800; display:flex; align-items:center; gap:9px; margin:0; }
.sup-h1 i { color:var(--accent,#4F46E5); }
.sup-sub { font-size:13px; color:var(--ink-soft,#616E7C); margin:4px 0 0; max-width:560px; }

.sup-stats { display:grid; grid-template-columns:repeat(4,1fr); gap:12px; margin-bottom:14px; }
.sup-stat { background:var(--surface,#fff); border:1px solid var(--line,#E5E7EB); border-radius:12px; padding:14px 16px; }
.sup-stat-n { font-size:24px; font-weight:800; line-height:1; }
.sup-stat-l { font-size:12px; color:var(--ink-soft,#616E7C); margin-top:4px; }
.sup-stat-open .sup-stat-n { color:#4F46E5; }
.sup-stat-in_progress .sup-stat-n { color:#0EA5E9; }
.sup-stat-waiting .sup-stat-n { color:#F59E0B; }
.sup-stat-unread .sup-stat-n { color:#EF4444; }

.sup-filters { display:flex; gap:14px; margin-bottom:12px; }
.sup-fl { font-size:12.5px; color:var(--ink-soft,#616E7C); display:flex; align-items:center; gap:6px; }
.sup-fl select { font:inherit; font-size:13px; padding:4px 8px; border:1px solid var(--line,#E5E7EB); border-radius:8px; background:var(--surface,#fff); color:var(--ink,#334155); }

.sup-table { width:100%; border-collapse:collapse; font-size:13.5px; background:var(--surface,#fff); border:1px solid var(--line,#E5E7EB); border-radius:12px; overflow:hidden; }
.sup-table th { text-align:left; font-size:11.5px; text-transform:uppercase; letter-spacing:.04em; color:var(--ink-soft,#616E7C); padding:10px 12px; border-bottom:1px solid var(--line,#E5E7EB); background:var(--surface-soft,#F8FAFC); }
.sup-table td { padding:11px 12px; border-bottom:1px solid var(--line,#EEF1F4); }
.sup-table tbody tr:last-child td { border-bottom:none; }
.sup-row { cursor:pointer; }
.sup-row:hover td { background:var(--surface-soft,#F8FAFC); }
.sup-subj { font-weight:600; color:var(--ink,#1F2933); }
.sup-dim { color:var(--ink-soft,#616E7C); }
.sup-unread { display:inline-block; width:8px; height:8px; border-radius:50%; background:#EF4444; margin-right:7px; vertical-align:1px; }

.sup-badge { display:inline-block; font-size:11px; font-weight:700; border-radius:999px; padding:2px 9px; }
.sup-st-open { background:#EEF2FF; color:#4338CA; }
.sup-st-in_progress { background:#E0F2FE; color:#0369A1; }
.sup-st-waiting { background:#FEF3C7; color:#92400E; }
.sup-st-resolved { background:#DCFCE7; color:#166534; }
.sup-st-closed { background:#F1F5F9; color:#64748B; }
.sup-pr-high { background:#FFEDD5; color:#9A3412; }
.sup-pr-urgent { background:#FEE2E2; color:#B91C1C; }
.sup-pr-low { background:#F1F5F9; color:#64748B; }

/* detail */
.sup-back { border:none; background:none; font:inherit; font-size:13px; font-weight:600; color:var(--ink-soft,#616E7C); cursor:pointer; padding:4px 0; display:inline-flex; align-items:center; gap:6px; margin-bottom:8px; }
.sup-back:hover { color:var(--accent,#4F46E5); }
.sup-d-title { font-size:20px; font-weight:800; margin:2px 0 8px; }
.sup-d-meta { display:flex; flex-wrap:wrap; gap:12px; align-items:center; font-size:12.5px; margin-bottom:14px; }
.sup-admin-bar { display:flex; gap:14px; align-items:center; background:var(--surface-soft,#F8FAFC); border:1px solid var(--line,#E5E7EB); border-radius:10px; padding:10px 14px; margin-bottom:12px; font-size:12.5px; }
.sup-admin-bar label { display:flex; align-items:center; gap:6px; color:var(--ink-soft,#616E7C); }
.sup-admin-bar select { font:inherit; font-size:13px; padding:4px 8px; border:1px solid var(--line,#E5E7EB); border-radius:8px; background:var(--surface,#fff); }

.sup-ctx { font-size:12.5px; margin-bottom:14px; border:1px solid var(--line,#E5E7EB); border-radius:10px; padding:2px 12px; background:var(--surface,#fff); }
.sup-ctx summary { cursor:pointer; padding:8px 0; font-weight:600; color:var(--ink-soft,#616E7C); }
.sup-ctx-b { padding:2px 0 10px; display:flex; flex-direction:column; gap:5px; }
.sup-ctx-b code { background:var(--surface-soft,#F1F5F9); padding:1px 6px; border-radius:5px; font-size:12px; }

.sup-thread { display:flex; flex-direction:column; gap:12px; margin-bottom:16px; }
.sup-msg { border-radius:12px; padding:12px 14px; border:1px solid var(--line,#E5E7EB); background:var(--surface,#fff); }
.sup-msg-h { font-size:12.5px; margin-bottom:5px; display:flex; gap:8px; align-items:baseline; }
.sup-msg-b { font-size:13.5px; line-height:1.55; color:var(--ink,#334155); }
.sup-msg-op { border-left:3px solid var(--ink-soft,#94A3B8); }
.sup-msg-admin { background:#F5F3FF; border-color:#DDD6FE; border-left:3px solid #7C3AED; }
.sup-msg-user { border-left:3px solid #94A3B8; }
.sup-msg-note { background:#FFFBEB; border-color:#FDE68A; border-left:3px solid #F59E0B; }

.sup-reply { border:1px solid var(--line,#E5E7EB); border-radius:12px; padding:10px; background:var(--surface,#fff); }
.sup-reply textarea { width:100%; border:none; resize:vertical; font:inherit; font-size:13.5px; padding:6px; background:transparent; color:var(--ink,#334155); }
.sup-reply textarea:focus { outline:none; }
.sup-reply-actions { display:flex; justify-content:space-between; align-items:center; margin-top:6px; padding-top:8px; border-top:1px solid var(--line,#EEF1F4); }
.sup-internal { font-size:12px; color:var(--ink-soft,#616E7C); display:flex; align-items:center; gap:6px; }
.sup-closed-note { font-size:12.5px; color:var(--ink-soft,#616E7C); background:var(--surface-soft,#F1F5F9); border-radius:8px; padding:8px 12px; margin-bottom:8px; }

/* composer modal (reuses .cp-modal chrome) */
.sup-catpick { display:grid; grid-template-columns:repeat(3,1fr); gap:8px; }
.sup-cat { display:flex; align-items:center; gap:6px; justify-content:center; border:1px solid var(--line,#E5E7EB); background:var(--surface,#fff); border-radius:9px; padding:9px 8px; font:inherit; font-size:12.5px; font-weight:600; color:var(--ink-soft,#616E7C); cursor:pointer; }
.sup-cat:hover { border-color:var(--accent,#4F46E5); }
.sup-cat.on { background:var(--accent,#4F46E5); border-color:var(--accent,#4F46E5); color:#fff; }
.sup-cat i { font-size:15px; }
.sup-half { max-width:200px; }
.sup-attach-page { display:flex; align-items:center; gap:8px; font-size:12.5px; color:var(--ink-soft,#616E7C); margin-top:2px; }
.sup-attach-page code { background:var(--surface-soft,#F1F5F9); padding:1px 6px; border-radius:5px; font-size:11.5px; max-width:280px; overflow:hidden; text-overflow:ellipsis; white-space:nowrap; }
.sup-err { color:#DC2626; font-size:12.5px; min-height:16px; margin-top:6px; }

/* floating launcher (added by app.js chrome) */
.sup-fab { position:fixed; right:18px; bottom:18px; z-index:900; width:46px; height:46px; border-radius:50%; border:none; background:var(--accent,#4F46E5); color:#fff; box-shadow:0 8px 24px -8px rgba(79,70,229,.6); cursor:pointer; font-size:20px; display:flex; align-items:center; justify-content:center; transition:transform .15s; }
.sup-fab:hover { transform:scale(1.06); }
@media (max-width:640px){ .sup-fab { bottom:74px; } }

.sup-toast { position:fixed; left:50%; bottom:28px; transform:translate(-50%,20px); z-index:2000; background:#0F172A; color:#fff; font-size:13.5px; font-weight:600; padding:11px 18px; border-radius:10px; box-shadow:0 10px 30px -10px rgba(0,0,0,.5); display:flex; align-items:center; gap:8px; opacity:0; transition:opacity .3s, transform .3s; }
.sup-toast.in { opacity:1; transform:translate(-50%,0); }
.sup-toast i { color:#4ADE80; }

/* dark / blueprint theme */
[data-theme="blueprint"] .sup-cat.on, [data-theme="blueprint"] .sup-tab.on { color:#fff; }